We know what it’s like. You’ve left your summer holiday shopping till the very last minute and as a result you are rushing around like a contestant on Supermarket Sweep, putting anything and everything in your basket. It’s not until the last drops of Sangria and sun cream disappear that you realise you didn’t even want half of what you’ve bought. With that in mind we’ve put together a quick summer sales guide so you can be sure you know your rights before you hit the shops and when it comes to trying to return unwanted items…..
1) You don’t have an automatic right to return non-faulty products bought on the high street
You might be surprised to hear that companies don’t have to accept the return of an item unless it’s faulty. Luckily most retailers choose to provide a ‘goodwill’ returns policy, offering an exchange, refund or credit note for most returns and remember if a company has their own returns policy, they have to honour it.
2) Act fast to return faulty goods
Under the Consumer Rights Act you have an early right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described and get a full refund. However it is important to remember that this right is limited to 30 days from the date of purchase so don’t be leaving your suitcase unpacked for weeks on end! Get organised and return any faulty items as soon as possible. You can also ask the retailer to repair or replace your item within six months of purchase.
3) ‘On sale’ doesn’t mean second-rate consumer rights
Even if the item is second-hand or reduced, it doesn’t mean you get reduced consumer rights, except where the seller pointed out the specific problems before you bought. The goods must be of satisfactory quality and, if they’re faulty, you should be able to return them. If, however, the only problem is that you have changed your mind, or you bought the wrong size, you have no right to return it at all – so bear this in mind if you just want to return that tropical print, maxi dress now you’re back in rainy England!
4) Extra consumer rights when you shop online
There are special laws and regulations that give you extra protection when you shop online. These are called the Consumer Contracts Regulations. For example you can cancel your order for goods bought online anytime from the moment you place your order up to 14 days after you receive it – so if you’re having second thoughts about that cut out swimsuit you ordered when you were in holiday mode, don’t worry!
5) eBay is not the same as an online store
It instead acts as a marketplace where you can buy goods from both individuals and online traders. It’s always worth looking at the seller rating and feedback to see what others have said about their experience with the seller. Your rights on eBay vary depending on whether you buy from an individual or a business, and depending on whether you win a successful bid or use the ‘Buy Now’ option.
If you would like any help or advice on how changes in the law could affect you please contact Best Solicitors on 0114 358 3134 or contact us here.
Date: 27 June 2016