What to do if your holiday wasn’t as advertised


We’ve all been there or heard the horror stories. Be it a horrendous stomach bug, cancelled flights, dodgy accommodation or being stuck on the runway for hours, most of us have paid for a holiday that’s not been all it was made out to be. Well, you don’t just have to like it or lump it. When you purchase a holiday you are a consumer and you have rights. Here are our top tips to remember if your dream holiday turns into more of a nightmare:

  • If it’s a package holiday, you’ll have extra rights – if you’ve booked through a travel agent you’ll have a contract with them as a consumer. Dig out your paperwork, arm yourself with the facts and get in touch with them to argue your case
  • Descriptions of holidays in brochures must be full and accurate – If the description of your holiday wasn’t anything near what it was like, it may be a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. So if you were sold a stay in a 5* luxury resort and it was more like Fawlty Towers, you should seek advice from the Citizens Advice Bureau or a solicitor.
  • Cancellations – once your booking has been confirmed, there is a binding contract between you and the travel company. It can’t be cancelled without breaking the contract. If the travel company cancels, you may be entitled to claim compensation, e.g. to cover any financial loss you’ve suffered and for loss of enjoyment
  • Be aware of your rights with regards to last minute changes – if your booking has been confirmed, there will be a binding contract between you and your travel agent/company. If the arrangements are then changed significantly, you can either accept the change, or cancel the holiday and ask for a refund
  • Lost, stolen or damaged property – you might be able to claim on your accommodation’s insurance or on your own travel insurance for this. Speak to each company and look into your options
  • Don’t take food poisoning lying down – If you book a package holiday through a UK tour operator, most of the major parts of your trip will be covered by The Package Travel, Package Holidays and Package Tours Regulations 1992. That means if you suffer from food poisoning while on holiday you could be entitled to compensation

If you would like any help or advice on any aspect of this article please contact Best Solicitors on 0114 281 3636 or email us confidentially on info@bestsolicitorsonline.co.uk.


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