We are proud to have once again retained the national Law Society’s legal practice quality mark, Lexcel. It is an optional scheme for law firms but we believe the rigorous assessment process ensures Best as a whole continually focuses on providing excellent client care and business management standards.
In addition to the high standards required to secure the Lexcel quality mark we have gone further and developed our own Best Customer Service Promise. This is a client focused commitment and revolves around:
- Guaranteeing open and honest fees
- Explaining everything in black and white
- Resolving your case as quickly as possible
- Keeping you up to date
We realise the importance of working with our clients to set and exceed their expectations and are always looking to improve and stand out for the BEST customer service.